Arkansas Doula Rural
Workforce Project
Join Our Team!
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Birth Support Coordinator & Training Manager
Time commitment: 40 hours per week
Reports to: Founder & Program Director
Position overview
The Birth Support Coordinator & Training Manager coordinates birth doula services and leads the birth training pathway. This role helps families receive responsive, consistent support while ensuring interns have appropriate placements, experienced mentorship, and clear learning expectations.
Key responsibilities
Learn each family’s needs and preferences; coordinate care-team matching, introductions, interviews, and follow-up.
Explain the team-based care model and the roles of experienced doulas, mentors, interns, and fellows.
Develop client follow-up workflows throughout pregnancy and after birth; address communication concerns and service gaps.
Coordinate assignments, availability, on-call coverage, backup arrangements, and clear team handoffs.
Coordinate bookings and service changes, maintain contracts and workflows, and escalate significant concerns.
Maintain placement and service records; review reported hours and coordinate payment information.
Develop and deliver birth education, training materials, and practical learning activities.
Establish mentor and supervisor expectations and coordinate supervised experiences that meet family and participant needs.
Review experience records, mentor feedback, and competency assessments; verify documentation and determine readiness with mentors and supervisors.
Arrange additional learning support, monitor service quality, and coordinate placement capacity and participant support with workforce and regional managers.
Maintain referral and escalation processes and help other organizations implement approved training and care resources.
Qualifications
Knowledge of professional scope, labor support, and family-centered care.
Experience mentoring or educating doulas and assessing practical learning needs.
Strong scheduling, documentation, problem-solving, and client communication skills.
Ability to coordinate coverage and respond calmly to changing needs while protecting confidentiality.
Success in this role
An organized birth pathway, current coverage and placement records, documented readiness reviews, consistent mentorship, and timely follow-up with families and participants.
Workforce Engagement & Retention Manager
Time commitment: 25 hours per week
Reports to: Founder & Program Director
Position overview
The Workforce Engagement & Retention Manager leads onboarding, engagement, and retention for interns, mentors, and supervisors. This role helps participants stay connected, supported, and accountable throughout the program and supports leadership in maintaining applicable program requirements.
Key responsibilities
Coordinate onboarding and orientation, explain expectations and support resources, and track required steps.
Conduct regular workforce check-ins and identify barriers affecting participation, learning, or completion.
Coordinate support plans, help address communication concerns and conflicts, and follow up on unresolved issues.
Maintain participation, engagement, and support records and promote consistent feedback and accountability.
Coordinate additional training support with the birth and postpartum training managers; refer competency and readiness decisions to those managers.
Gather workforce feedback and recommend improvements that strengthen retention and participant experience.
Guide the Peer Support & Engagement Coordinator’s activities.
Support transitions between internship, fellowship, and continued doula work.
Support compliance tracking and documentation, identifying potential gaps and escalating them to the Program Director.
Contribute to mentor resources, workforce education, and implementation support for organizations adopting the model.
Suggested qualifications
Experience in workforce development, participant services, team support, onboarding, or a related field.
Strong relationship-building, conflict-resolution, documentation, and follow-through skills.
Ability to handle concerns discreetly, maintain boundaries, and coordinate support across teams.
Familiarity with doula work, maternal health, or community-based training preferred.
Success in this role
Clear onboarding, regular check-ins, coordinated support plans, reliable engagement records, effective pathway transitions, and participant-informed retention improvements.
Outreach & Communications Manager
Time commitment: 25 hours per week
Reports to: Founder & Program Director
Position overview
The Outreach & Communications Manager leads recruitment outreach and public communications. This role helps prospective participants, partners, and communities understand the program, its value, and how to get involved, with particular attention to reaching rural communities.
Key responsibilities
Develop recruitment campaigns aligned with available placements and program capacity.
Build relationships with organizations that connect prospective participants and partners to the program.
Plan community outreach and information events.
Develop consistent messaging, a communications calendar, social media content, educational communications, and public updates.
Explain the training and care model in accessible language and coordinate updates with website and technology providers.
Gather participant stories and obtain appropriate permission before sharing.
Maintain community contacts and outreach records; gather feedback on local workforce needs and participation barriers.
Coordinate partner introductions and follow up on collaboration opportunities.
Guide the Communications & Engagement Coordinator’s outreach and follow-up priorities.
Contribute to participant and mentor education resources. Provide mentoring or supervisor support when assigned, with that work scheduled and documented separately.
Qualifications
Experience in communications, community outreach, recruitment, or public engagement.
Strong writing, editing, social media, event coordination, and relationship-building skills.
Ability to communicate clearly with varied audiences and handle participant stories with care and consent.
Familiarity with rural outreach, doula services, or maternal health preferred.
Success in this role
A coordinated recruitment plan, consistent public messaging, an organized communications calendar, strong community relationships, and clear outreach updates and follow-up priorities.
Northwest Arkansas Regional Coordinator
Time commitment: 15 hours per week
Reports to: Regional Operations & Partnerships Manager
Position overview
The Northwest Arkansas Regional Coordinator supports local partnerships, participant needs, and birth and postpartum placement activity. This role helps the statewide program respond to regional conditions while maintaining consistent expectations for training and family support.
Key responsibilities
Develop and maintain relationships with local training partners, mentors, and community organizations.
Share approved program information, identify collaboration opportunities, and coordinate partner introductions and orientation.
Keep regional contacts, placement records, availability, and capacity information current.
Identify suitable birth and postpartum training opportunities and coordinate logistics with training managers and local mentors.
Help address scheduling, transportation, and communication barriers and raise concerns affecting placements or family care.
Check in with regional interns and connect them with training managers, workforce support, or peer support as appropriate.
Follow up on assigned actions and unresolved concerns and support consistent documentation.
Support local recruitment with the communications team.
Report regional needs, opportunities, barriers, and follow-up actions to the Regional Operations & Partnerships Manager.
Qualifications
Experience in community coordination, participant support, scheduling, or partnership development.
Knowledge of Northeast Arkansas communities and local resources, or demonstrated ability to build those connections.
Strong communication, organization, documentation, and practical problem-solving skills.
Familiarity with doula services or maternal and family support preferred.
Success in this role
Current regional records, coordinated placements, responsive partner and participant communication, timely escalation of barriers, and consistent local program implementation.
Southwest Arkansas Regional Coordinator
Time commitment: 15 hours per week
Reports to: Regional Operations & Partnerships Manager
Position overview
The Southwest Arkansas Regional Coordinator supports local partnerships, participant needs, and birth and postpartum placement activity. This role helps the statewide program respond to regional conditions while maintaining consistent expectations for training and family support.
Key responsibilities
Develop and maintain relationships with local training partners, mentors, and community organizations.
Share approved program information, identify collaboration opportunities, and coordinate partner introductions and orientation.
Keep regional contacts, placement records, availability, and capacity information current.
Identify suitable birth and postpartum training opportunities and coordinate logistics with training managers and local mentors.
Help address scheduling, transportation, and communication barriers and raise concerns affecting placements or family care.
Check in with regional interns and connect them with training managers, workforce support, or peer support as appropriate.
Follow up on assigned actions and unresolved concerns and support consistent documentation.
Support local recruitment with the communications team.
Report regional needs, opportunities, barriers, and follow-up actions to the Regional Operations & Partnerships Manager.
Qualifications
Experience in community coordination, participant support, scheduling, or partnership development.
Knowledge of Northeast Arkansas communities and local resources, or demonstrated ability to build those connections.
Strong communication, organization, documentation, and practical problem-solving skills.
Familiarity with doula services or maternal and family support preferred.
Success in this role
Current regional records, coordinated placements, responsive partner and participant communication, timely escalation of barriers, and consistent local program implementation.
Postpartum Care Coordinator & Training Manager
Time commitment: 40 hours per week
Reports to: Founder & Program Director
Position overview
The Postpartum Care Coordinator & Training Manager coordinates postpartum and newborn-care services and leads the postpartum training pathway. This role aligns family needs with reliable care teams and helps doulas build skills through education, mentorship, and supervised experience.
Key responsibilities
Learn families’ recovery, newborn-care, feeding, and household support needs; help identify appropriate services and schedules.
Coordinate care-team introductions, interviews, and ongoing communication/scheduling
Follow up as family needs change and address questions, concerns, and service gaps.
Coordinate assignments, schedules, backup coverage, caregiver handoffs, and communication of family preferences.
Coordinate bookings and service changes, maintain placement records, and manage hour reporting for payment processing.
Develop and deliver postpartum and newborn-care curriculum, practical activities, and participant resources.
Establish mentorship expectations and match supervised learning opportunities with intern readiness and family needs.
Review experience records, mentor feedback, and competency assessments; coordinate supervisor updates and readiness decisions.
Arrange additional learning support and develop doula portfolios that communicate participants’ training, experience, and skills.
Coordinate infant-feeding education with Arkansas Breastfeeding Clinic, support safe sleep education, and respect each family’s feeding goals within safe practice.
Maintain appropriate referral processes, monitor quality, and coordinate participant support and placement capacity with workforce and regional managers.
Help other organizations adopt approved training resources and the care model.
Qualifications
Substantial postpartum doula or related family-support experience and knowledge of newborn care, recovery, safe sleep, and infant-feeding support within professional scope.
Experience mentoring, teaching, or coordinating practical training.
Strong scheduling, recordkeeping, family communication, and problem-solving skills.
Ability to recognize concerns requiring referral and coordinate respectfully across care teams.
Success in this role
An organized postpartum pathway, reliable scheduling and placement records, documented progress reviews, useful doula portfolios, consistent education and mentorship, and responsive family follow-up.
Regional Operations & Partnerships Manager
Time commitment: 25 hours per week
Reports to: Founder & Program Director
Position overview
The Regional Operations & Partnerships Manager coordinates implementation across Arkansas’s regions. This role connects leadership, regional staff, and training partners to expand placement opportunities, clarify expectations, and maintain consistent program operations.
Key responsibilities
Coordinate regional staff, including the Northeast Arkansas Regional Coordinator, and help recruit additional regional leadership to address rural workforce needs.
Maintain a regional implementation plan and identify gaps in coverage, placement capacity, and partner readiness.
Establish consistent communication and reporting processes and bring resource needs to leadership.
Develop relationships with training organizations, hospitals, and community partners.
Coordinate partner orientation and implementation of approved agreements, including placement and documentation expectations.
Maintain current partner contacts and capacity records and follow up on concerns and growth opportunities.
Work with training managers to align placements with participant learning needs and resolve logistical barriers.
Coordinate access to teaching resources and contribute to partner, mentor, and supervisor education.
Help organizations assess readiness to adopt the model and coordinate approved implementation resources.
Suggested qualifications
Experience coordinating partnerships, regional programs, community services, or workforce initiatives.
Strong project coordination, relationship-building, recordkeeping, and problem-solving skills.
Ability to work across organizations and respond to differing regional needs while maintaining consistent expectations.
Familiarity with Arkansas communities, rural service access, or maternal health systems preferred.
Success in this role
A current regional plan, dependable partner and capacity records, completed orientations, coordinated placements, and documented resolution of operational barriers.
Communications & Engagement Coordinator
Time commitment: 15 hours per week
Reports to: Outreach & Communications Manager
Position overview
The Communications & Engagement Coordinator helps applicants, participants, and partners stay informed and connected. This role complements broader outreach campaigns through personal responses, reliable follow-up, and practical administrative coordination.
Key responsibilities
Respond to workforce inquiries and follow up with prospective applicants about program information and next steps.
Schedule information calls and introductions and track outstanding application items.
Send welcome messages, orientation details, training reminders, and other approved communications.
Help participants find resources and connect with the appropriate team member.
Follow up on missing documents or responses and route care, training, or workforce concerns to the responsible manager.
Maintain contact lists, inquiry records, application updates, and follow-up records.
Support recruitment campaigns and community relationships through approved information sharing and introductions.
Coordinate event invitations, registration, reminders, and follow-up.
Assist with schedules, meeting records, participant documents, and communication needs across the team as coordinated.
Work toward the program’s response expectation of 24 hours during the workweek and report recurring questions or communication gaps to the Outreach & Communications Manager.
Qualifications
Experience in customer service, administrative coordination, communications, or community engagement.
Warm, clear written and verbal communication and dependable follow-through.
Strong organization and comfort maintaining shared calendars, records, and digital documents.
Ability to protect confidentiality, prioritize inquiries, and route concerns appropriately.
Success in this role
Timely responses, clear next steps, current inquiry and application records, organized event communication, and reliable follow-up across the program.
Northeast Arkansas Regional Coordinator
Time commitment: 15 hours per week
Reports to: Regional Operations & Partnerships Manager
Position overview
The Northeast Arkansas Regional Coordinator supports local partnerships, participant needs, and birth and postpartum placement activity. This role helps the statewide program respond to regional conditions while maintaining consistent expectations for training and family support.
Key responsibilities
Develop and maintain relationships with local training partners, mentors, and community organizations.
Share approved program information, identify collaboration opportunities, and coordinate partner introductions and orientation.
Keep regional contacts, placement records, availability, and capacity information current.
Identify suitable birth and postpartum training opportunities and coordinate logistics with training managers and local mentors.
Help address scheduling, transportation, and communication barriers and raise concerns affecting placements or family care.
Check in with regional interns and connect them with training managers, workforce support, or peer support as appropriate.
Follow up on assigned actions and unresolved concerns and support consistent documentation.
Support local recruitment with the communications team.
Report regional needs, opportunities, barriers, and follow-up actions to the Regional Operations & Partnerships Manager.
Qualifications
Experience in community coordination, participant support, scheduling, or partnership development.
Knowledge of Northeast Arkansas communities and local resources, or demonstrated ability to build those connections.
Strong communication, organization, documentation, and practical problem-solving skills.
Familiarity with doula services or maternal and family support preferred.
Success in this role
Current regional records, coordinated placements, responsive partner and participant communication, timely escalation of barriers, and consistent local program implementation.
Southeast Arkansas Regional Coordinator
Time commitment: 15 hours per week
Reports to: Regional Operations & Partnerships Manager
Position overview
The Southeast Arkansas Regional Coordinator supports local partnerships, participant needs, and birth and postpartum placement activity. This role helps the statewide program respond to regional conditions while maintaining consistent expectations for training and family support.
Key responsibilities
Develop and maintain relationships with local training partners, mentors, and community organizations.
Share approved program information, identify collaboration opportunities, and coordinate partner introductions and orientation.
Keep regional contacts, placement records, availability, and capacity information current.
Identify suitable birth and postpartum training opportunities and coordinate logistics with training managers and local mentors.
Help address scheduling, transportation, and communication barriers and raise concerns affecting placements or family care.
Check in with regional interns and connect them with training managers, workforce support, or peer support as appropriate.
Follow up on assigned actions and unresolved concerns and support consistent documentation.
Support local recruitment with the communications team.
Report regional needs, opportunities, barriers, and follow-up actions to the Regional Operations & Partnerships Manager.
Qualifications
Experience in community coordination, participant support, scheduling, or partnership development.
Knowledge of Northeast Arkansas communities and local resources, or demonstrated ability to build those connections.
Strong communication, organization, documentation, and practical problem-solving skills.
Familiarity with doula services or maternal and family support preferred.
Success in this role
Current regional records, coordinated placements, responsive partner and participant communication, timely escalation of barriers, and consistent local program implementation.